FAQ

These are the questions we often receive from users.

 

Would it work without a cash drawer? 

Yes, you do not need a cash drawer for your printer to work.

 

What is column in the printer settings? 

Different printer has different printable column. It determines the width of your printing by adjusting the column count. 
Use test print to see the results. Ranging from 36 column to 52 column.

 

How do I backup my files? 

To backup, you will have to plug your iPad into iTunes. 
In iTunes, select your device and go under iPad's App. 
Scroll down till you see File Sharing & look for MobiPOS. 
Look for MobiPOS.db & Images Folder, copy them to your preferred location. 
To restore, replace MobiPOS.db and copy all the Images to the root folder. 
Images will automatically be copied into the Images folder upon the application start.

Please refer to this image.

There are easier ways of doing backup, please refer to Guide->Backup/Restore.

  

Can MobiPOS support other language? 

Currently MobiPOS supports language listed below. For more, please contact us.
Upon changing, you need to go under app Settings -> General -> Refresh Language to retrieve the changes.

You can modify them with link below.

Arabic

Chinese

Czech

Danish

Dutch

French

German

Hungarian / Magyar

Indonesia

Italian

Japanese

Khmer

Korea

Lao

Malay

Polish

Portuguese (PT-BR)

Russian

Spanish (Columbia)

Spanish (Latin America)

Spanish (Spain)

Thai

Vietnam

How do I synchronize my iPad's data with another? (Multiple Terminal) 

You will need to have 2 iPads, both installed with MobiPOS.
For the iPad that is connected to the cashier printer, under terminal settings set it as Main POS.
For second iPad (ordering terminal), configure it as terminal and enter the IP address of Main POS.
Pair them before you can start using. You can pair up to 10 devices.