Guide | MobiPOS  >  Online Ordering  >  Online Ordering Collection  

Collection

Toggle this on to enable collection if you want it as an order mode for the online store. Click Save after.

Go to the online store and click on Collection at the top of the page.

Now you can see select collection or delivery as the order mode.

Operating Hours

Click on +Add Operating Hour to set a time frame for collection orders. Note that you cannot leave this empty, it is compulsory to have an operating hour.

Select a Start Time, End Time and the Days for the operating hours. Multiple days can be selected. Once that is done, click on the Set button then click Save. You can also set multiple operating hours. For example, if a business operates two shifts where they have a break in between, you can choose to not accept collection orders during that time. Adjust the operating hours according to your preference. Once that is done, click Save.

Customer Details

Click to tick the boxes for the information required when the customer is checking out then click Save.

Go to the online store and add an item to the cart. Proceed to checkout and it will bring the you to Order Details where you are required to fill in the contact details. Click on the pencil icon.

Compulsory informations needed to fill in are marked with an asterisk. Enter all the necessary details then click on the Save button.

Your contact details have been filled in. Click on the Next button to proceed with checkout.

Your contact details will show up in the bill. Click on Checkout to finalise your order.

Skip Acceptance

Toggle this on for collection orders to be accepted without needing manual acceptance. If this is not turned on, a timer countdown will appear after checkout and the customer will need to wait for the business to accept or reject the collection order from POS.

Time to Ready

Enter an estimated time (minutes) for the order to be ready for collection. In this case, we have entered 30 minutes. Click Save after.

Go to the online store and select an item then proceed to checkout. It will bring you to Order Summary where the bill is shown. Click on Checkout to finalise the order.

Now the order is accepted and it shows the approximate time taken for the order to be ready for collection.

Minimum Order

Enter a minimum price for the bill to be entitled for order collection. $20 is entered as an example. Click Save after setting a price.

Go to the online store and order the items. This total bill for this order is only $14, thus order collection is not applicable. You cannot click on Next until the bill has a minimum order of $20. Close the order tab and add more items. In this case, we will add another quantity of Beef Pepperoni for the bill to reach $20.

Now the total bill is over $20 so order collection is applicable. You can now click on the Next button to proceed with checkout

Temporary Closure

Temporary Closure is usually toggled on for online ordering so customers are able to select order collection as their preferred order method. Click to toggle off if do not want to receive new orders. This will be seen as a temporary closure for order collection until it is turned back on again.

Now temporary closure is toggled off. Click Save after.

Go to the online store and you will see a sign saying "Temporary Closed" if your ordering method is set to collection.

Temporary Closure Message

You can display a temporary closure message at the top of the page to inform customers that the business is unable to accept any orders for collection. Enter your message then click Save.

Go to the online store and you will see the message being displayed at the top of the page.

Disable Receipt Printing

Toggle this on to disable receipt printing for collection orders.

Block Order

Click to toggle on Block Order and this allows you to configure the time block interval for a set number of orders allowed during that duration.

For example, if the block interval is set to 15 minutes and orders allowed is set to 3, it means the business can only accept a maximum of 3 orders every 15 minutes. When the maximum order is reached, the next customer is unable to make an order.

Click to select a time then click anywhere else on the screen to continue.

Enter an amount for orders allowed during the time block interval then click Save.

If pre-order settings for collection is disabled, there will be a self-generated message being displayed at the top of the store to inform customers that the current slot is full after the maximum order is reached within 15 minutes. Refer to Block Order Message below if you want to edit your own message to display on the online store.

There will also be a sign saying "Temporary Closed" when you click on the cart. This means you cannot proceed with checkout.

However, if the pre-order settings is enabled for collection, you are able to make an order for the next available collection date and time instead as shown in the photo. You can click on the pencil icon to change the collection time and date.

Block Order Message

You can display a message at the top of the page to inform customers that the business is unable to accept new orders at the moment.
Note that if the pre-order settings is enabled for collection, Block Order Message will not be shown because customers can choose the next available date and time for pre-order. After entering the message, click Save.

Go to the online store and you will see the message being displayed at the top of the page.

Buzzer

Click to toggle on and this allows you to insert a Buzzer Code during checkout.

Buzzer Name

Insert a Buzzer Name if you have the Buzzer function enabled. This can be anything as long it can be used as a buzzer identifier for collection orders. "Number Plate" is inserted as an example. In this scenario, customers need to insert their car plate number for a drive-through collection.

The car plate number will be printed on the receipt so the staff member knows which order belongs to the right driver during the collection. Click Save after inserting a Buzzer Name.

Go to the online store and add items to your cart. Proceed with checkout and it will bring you to Order Details where you are able to fill in the Number Plate. Click on the pencil icon.

Enter the Number Plate (Buzzer Name) then click Save.

The Number Plate (Buzzer Name) is applied. Click Next to continue.

It shows the Number Plate (Buzzer Name) on the bill. Click on Checkout to finalise the order.

Enable Numeric Buzzer Code

This only allows numerical codes to be entered as a buzzer code during checkout. This is to avoid customers entering the wrong buzzer code which may consists of alphabets or mistaking it for the remark column. Click to toggle on then click Save.